Contact information

👋 We're Here to Help!

At souqimax.com, we value every customer and are always ready to assist you. Whether you have a question about your order, a product inquiry, or need support — don't hesitate to reach out to us!

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📬 Get in Touch

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🕐 Working Hours

🕐 All timings are in UAE Time (GST — Gulf Standard Time, UTC+4)

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📍 Our Location

• 🏢 Based in: United Arab Emirates (UAE)
• 🛍️ We operate as an online store and currently do not have a physical retail location
• All orders are dispatched from our UAE-based warehouse

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📦 Order Support

For help with your order, please have the following ready when contacting us:

• ✅ Your Order Number
• ✅ The Email Address used during checkout
• ✅ A brief description of your query or issue
• ✅ Photos if the issue is related to a damaged or incorrect item

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⚡ Response Times

⚠️ Queries received outside working hours will be responded to on the next business day.

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❓ Common Queries

Before reaching out, you may find your answer here:

• 🚚 Where is my order? — Check your email for a tracking number or contact us with your order number
• 🔄 How do I return an item? — Visit our [Return & Refund Policy] page for full details
• 💳 What payment methods do you accept? — We accept Credit/Debit Cards, Online Transfer & Cash on Delivery
• 📦 How long does delivery take? — Please visit our [Shipping Policy] page for delivery timeframes
• 🛡️ Are your products genuine? — Absolutely! Every item sold on souqimax.com is 100% genuine

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💬 Follow Us on Social Media

Stay updated with our latest products, offers, and promotions:

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🤝 We Promise

• 💬 Fast replies to all inquiries
• 🛡️ Honest and transparent communication
• ✅ Solutions-focused support for every customer
• 😊 Friendly service every step of the way

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souqimax.com is committed to providing you with the best shopping experience. Your satisfaction is our top priority!