Refund policy

📋 Overview

At souqimax.com, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we're here to help.

✅ Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Item must be returned within 7 days of delivery
  • Item must be unused, unwashed, and undamaged
  • Item must be in its original packaging with all tags and accessories included
  • Proof of purchase (order number or receipt) must be provided

❌ Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, opened, or damaged by the customer
  • Perishable goods or consumable products
  • Personalized or custom-made items
  • Items purchased during clearance or final sale
  • Hygiene-sensitive products (e.g. personal care, undergarments)

🔄 How to Request a Return

  1. Contact us via email or WhatsApp within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Share clear photos of the item if it is damaged or defective
  4. Our team will review your request within 2–3 business days
  5. Once approved, we will share the return instructions and address

💰 Refund Policy

Once we receive and inspect the returned item:

  • Refund will be processed within 5–7 business days
  • Refund will be issued via the original payment method
  • You will receive an email confirmation once your refund is processed

⚠️ Please Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

🔁 Exchange Policy

We offer free exchanges for:

  • Wrong item received
  • Defective or damaged item upon delivery
  • Wrong size or variant sent by us

Exchanges are subject to stock availability.

🚚 Return Shipping

  • If the return is due to our error or a defective product, we will cover the return shipping cost
  • If the return is due to a change of mind, the customer is responsible for return shipping fees

📞 Contact Us

For any return or refund queries, reach out to us:

souqimax.com reserves the right to update this policy at any time. All purchases are subject to the policy active at the time of order.