Shipping policy

🚚 Shipping Policy — souqimax.com

1. 📋 Overview

At souqimax.com, we are dedicated to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how we handle the delivery of your purchases across the United Arab Emirates (UAE).

2. 📦 Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive an order confirmation email with your details once your order is placed
  • A shipping confirmation email with tracking details will be sent once your order is dispatched

⚠️ Please Note: Processing times may be slightly longer during sale seasons or high-demand periods.

3. 🗺️ Shipping Destinations

souqimax.com currently ships to the following locations:

Destination Availability
Dubai ✅ Available
Abu Dhabi ✅ Available
Sharjah ✅ Available
Ajman ✅ Available
Ras Al Khaimah ✅ Available
Fujairah ✅ Available
Umm Al Quwain ✅ Available
Other UAE Areas ✅ Available

📌 International shipping is currently not available. We serve the UAE only at this time.

4. 🕐 Delivery Timeframes

Location Estimated Delivery Time
Dubai 1 – 2 Business Days
Abu Dhabi 1 – 3 Business Days
Sharjah & Ajman 1 – 2 Business Days
Northern Emirates 2 – 4 Business Days
Remote Areas 3 – 5 Business Days

⚠️ These are estimated timeframes and may vary due to courier delays, weather conditions, or high order volumes.

5. 💰 Shipping Charges

Order Value Shipping Fee
Below AED 100 AED 15 – AED 25 (varies by location)
AED 100 and above 🎉 FREE Shipping

💡 Tip: Add more items to your cart to qualify for free shipping!

6. 📬 How We Ship

  • souqimax.com partners with trusted and reputable courier companies across the UAE
  • All orders are carefully packed to ensure products arrive in perfect condition
  • Fragile or sensitive items receive extra protective packaging
  • Large or bulky items may be shipped via specialized delivery services

7. 🔍 Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp
  • You can use this tracking number to monitor your delivery status through our courier's website
  • If you have trouble tracking your order, please contact our support team and we will assist you

8. 📵 Failed Delivery Attempts

If a delivery attempt is unsuccessful:

  • The courier will make up to 2–3 delivery attempts
  • You may receive a call or message from the courier to reschedule
  • If all delivery attempts fail, the order will be returned to our warehouse
  • You will be contacted by our team to arrange re-delivery (additional shipping fees may apply)

9. 📦 Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of the expected delivery date
  • Provide your order number and clear photos of the damaged item or packaging
  • We will investigate the issue with the courier and resolve it promptly
  • A replacement or full refund will be offered depending on the situation

souqimax.com is not responsible for delays or damage caused by third-party courier services, however we will always do our best to resolve such issues on your behalf.

10. 🏠 Delivery Requirements

To ensure smooth delivery, please make sure:

  • Your delivery address is accurate and complete at the time of ordering
  • A contact number is provided so the courier can reach you
  • Someone is available to receive the order at the given address
  • souqimax.com is not responsible for delays caused by incorrect address information provided by the customer

11. 🔄 Cash on Delivery (COD)

  • Cash on Delivery is available for eligible orders within the UAE
  • Please ensure you have the exact amount ready upon delivery
  • COD orders must be confirmed via phone or WhatsApp before dispatch
  • Repeated refusal of COD orders may result in COD being disabled for your account

12. 🎉 Free Shipping Conditions

Free shipping applies when:

  • Your order total meets or exceeds AED 100 after any discounts
  • The delivery address is within our standard UAE coverage area
  • Free shipping does not apply to oversized, heavy, or special handling items

13. 📞 Contact Us

For any shipping related queries, feel free to get in touch:

Last Updated: June 2026
souqimax.com reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page immediately.